Cancellation & Refund Policy

We understand that travel plans can change. Our cancellation and refund policy is designed to be fair to both our customers and our drivers.

1. Cancellation by Customer

• More than 48 hours before pickup: Full refund of any advance paid, minus a nominal processing fee.
• 24 to 48 hours before pickup: 50% refund of the advance amount.
• Less than 24 hours before pickup: No refund of the advance amount.

2. Cancellation by TRIPLE6HOLIDAYS

In the rare event that we must cancel your booking due to unforeseen circumstances, you will be notified immediately and a 100% full refund will be initiated.

3. Refunds Processing

Approved refunds will be processed to the original method of payment within 5-7 business days.

4. Tour Packages

Multi-day tour packages have specific cancellation policies which will be provided in writing at the time of booking, as they often involve third-party hotel reservations.